FNB DISREGARDING THEIR CUSTOMERS

Hellopeter MENU FNB DISREGARDING THEIR CUSTOMERS A review of FNB (First National Bank) by Zoey M on 14 Sep 2018 Like Share Comment Report Supercharge Convert FNB DISREGARDING THEIR CUSTOMERS I app**** for a consolidation loan that was approved and was even called by two fnb consultants for authorization to deposit the money. I had a dispute on my account where money disappeared and I asked them to investigate, to date I got no feedback, I was charged a new card fee without anyone telling me I was going to be billed for it, I was told by the second consultant that due to my dispute, I need to go to the bank for verification. I informed them I'll be able to do that in the week, which was about 2days later. On the day I was about to go, I got a sms saying my loan was declined. So why do I have a pre agreement for the consolidation loan, 2consultants confirming the loan being approved and then being declined. I still want to consolidate. Fnb should really should really look at how they service their customers. Since the loan was approved, I budget for a specific amount and then that.

Official business reply Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

Ref: ********** NF

Regards,

Client Experience Team

Email address: **********

Tel number: **********

zoeybums101: Dear Feb Your consultant call me a week ago.and.to date no.reply The consultant tried to shift blame on someone else and I refused to except it. Is this what you call customer service? FNB:-) Ref ********** NF Has been issued for your complaint. For updates contact ********** ********** 408 Because of you I had to take out other loans coz you approved and then declined an approved loan. No wonder people are suffering coz this is what you want. I think I should.take photo the.ombudsmen

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