FNB disputes incorrectly reverses payment later on, leaving account in the negative and unusable for more than a week..

In Feb, a payment incorrectly came off my account 3 times. A dispute was logged and the product was refunded. The 2 incorrect payments were reversed by FNB and the refund was issued by the merchant. All 3 payments was correctly returned.

Last week, FNB decided to reverse one of the payments again, mistaking the refund as the merchant reversing one of the payments. I sent an email with all details, showing where they made the mistake, but have received NO response. My account has been left in the negative due to this and has been rendered unusable for more than a week due to a mistake made by FNB that they refuse to correct.

I will be logging this with the Ombudsman today.

If you can, stay away from FNB or move to another bank while you can.