FNB disputes & ***** dept POLITICS no accountability

<p>I logged a dispute case on 18 April 2016 the card was cancelled and replaced. When i followed up a week later disputes refered the case to ***** i called ***** they said its not their problem i was sent back to disputes this as been going on for one month now which is utterly appaulling on 16th May i recieved a blank email from disputes to ***** which just shows that nothing as been done my case is being treated like punching bag. Having not recieved any feedback whatso-ever i called and Emily Mogoba at disputes informed me that my case wasnt on the system i.e nothing was recieved and supervisor Shimane Diseko advised that the matter would be REescalated. This is really annoying and no one knows what they are doing ....TERRIBLE CUSTOMER SERVICE ..... THE MONEY AS BEEN DEBITED FROM MY ACCOUNT by an unknown merchant yet nothing is being done about it</p>