YP
Yogeshnee P
1 reviews | Active since May 2017
26 Jul 2019, 07:59
FNB DISPUTES
[REF:***], i logged a dispute with FNB , i made a online payment from my cheque card to a shopping site, called truworthsshopsale, (80%off, )after checking out R800 worth of goods the site disappeared with no contact details etc, i called truworths who confirmed the site is **** , i logged a dispute the very next morning and was told after 2 days they cannot help me ,"i need to contact the merchant "Really i was ****med every time i call FNB i get cut off , my emails go unanswered
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Replies (2)
FNB (First National Bank)'s replyOfficial
26 Jul 2019, 11:08Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply26 Jul 2019, 11:08
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
YP
Yogeshnee P's updateReviewer Update
29 Jul 2019, 13:58hi
i am still struggling with you guys a lady called me this morning and told me send in another form , yet again i get a response saying i must contact the merchant and cancel my card, if you guys took the time to check yourll will see the card was cancelled and like i described to the lady i cannot contact the merchant the site is a **** i have no contact details (truworthshsopsale ) i am struggling from the 23rd the money was still pending then i spoke to Angelique this morning from Complaints contact recovery please call me urgently its like you guys just dont care and send the same reply
i am still struggling with you guys a lady called me this morning and told me send in another form , yet again i get a response saying i must contact the merchant and cancel my card, if you guys took the time to check yourll will see the card was cancelled and like i described to the lady i cannot contact the merchant the site is a **** i have no contact details (truworthshsopsale ) i am struggling from the 23rd the money was still pending then i spoke to Angelique this morning from Complaints contact recovery please call me urgently its like you guys just dont care and send the same reply
YP
Yogeshnee P's update29 Jul 2019, 13:58
Reviewer Update
hi
i am still struggling with you guys a lady called me this morning and told me send in another form , yet again i get a response saying i must contact the merchant and cancel my card, if you guys took the time to check yourll will see the card was cancelled and like i described to the lady i cannot contact the merchant the site is a **** i have no contact details (truworthshsopsale ) i am struggling from the 23rd the money was still pending then i spoke to Angelique this morning from Complaints contact recovery please call me urgently its like you guys just dont care and send the same reply
i am still struggling with you guys a lady called me this morning and told me send in another form , yet again i get a response saying i must contact the merchant and cancel my card, if you guys took the time to check yourll will see the card was cancelled and like i described to the lady i cannot contact the merchant the site is a **** i have no contact details (truworthshsopsale ) i am struggling from the 23rd the money was still pending then i spoke to Angelique this morning from Complaints contact recovery please call me urgently its like you guys just dont care and send the same reply