Fnb ***** dispute unresolved

Hello Peter

I logged a ***** complaint on FNB secure service line chat, disputing a transaction that happened on the 29 of October 2023. Which i specifically told them that i DON'T know this company or person who took my money without my knowledge. I was then given a Reference number for my case which was [***]. They said the case can take 5-7day. After 7 days, i contacted them again! Only to be told that my case is still opened and it can take anything from 7-30 days now and i must wait for their email coming from them(FNB). Yesterday the 28 of October 2023. They sent me an email stating i must contact the merchant who took my money, whom I don't even have their details or phone number. Basically i waited for a month for an investigation that was Never done by FNB! Fnb they supposed to safe-guard my money, and ask me to give the mandate of any new transactions. Hence i blame them for my money that was ****** from my account.

Please Peter help me out, i really need my R700 and i don't trust this bank anymore. I have been banking with fnb close to if not more than 30 years. For them to treat me like this. It's very tiring and draining to change all your banking details to a new bank due to ****mers.

I really need your help peter.

Please feel free to contact me any time via cellphone or e-mail.

Warm regards

Siboniso Makedama