FNB Dispute_Disgusting service!!!

In December I went to Bali, Indonesia. On the day i arrived (26th December 2019) I had an incident where I drew out a R1000 at a BCA ATM, no cash came out. I than drew the recommended amount of R300, again, no money came out. (Two transactions were made). I went straight back to the Hotel and when i logged on the WIFI I saw that the money was out my account. I then logged a dispute on the 30th of December 2019. It is now March and they still have not reversed the money back into my account (So much for 40 days). Last week i was told by a consultant that they money was reversed bank into my account, I went onto my transaction history and sent screenshots as requested to show him that it wasn't. He then escalated it to his team leader (I still have not received a call from his team leader as promised). Today i get a phone call from a rude lady stating that the money did not even come out my account and that it is not reflecting on my bank statement. I pulled my bank statement only to see that it is actually reflecting the withdrawal! I call a consultant and she tells me that Yes the money was taken out your account and it is reflecting on your statement and nothing was reversed as I was saying!!!

So which one is it? The money was reversed or nothing was even processed? because both stories are bull**** and contradictory!!

I am absolutely done with FNB! The digital/self serving side is amazing, but the moment you need assistance that is when you realise you are paying a premium price for nothing, their service is pathetic!!

I will ensure that i consolidate everything that i have with FNB and move to another bank! I would rather pay lower bank fees and receive the same service elsewhere. I am really not one to post and complain, but I've really had enough.