FNB Dispute Department..Pathetic service !

Posted an issue thats not resolved from 2023.. FNB called ..but this issue still not resolved, instead of going back to trailing emails and do their part, they think it better for me to back to a bank statement from 2023 to show them that the merchant has paid the funds that was deducted twice.

I cant help but wonder what the consultant did with the email sent to them in 2023?? Telling them the issue was resolved and the merchant has paid me

Thanks to FNB my Mr D profile has been blocked since and I have been asking for a letter confirming this so my account with MR D can be unblocked.

FNB struggles to resolve issues with such a small amount its even less than 200 rand..how do they handle disputes with serious amounts ???