FNB dispute department, FNB staff and card replacement process

<p>It started when FNB sent me a message to collect my new card since the old one expired and i went on the 5th to get it at Jubilee Mall FNB branch i was told the batch of cards that my card is also in is faulty so i had to do a temp card and was not happy for that excersice at all since i was not told to wait there is a problem, and same day i went to an ATM to withdrew money using the card and the machine didn't give me my money but it was deducted from my account. i then called FNB to claim and was sent a dispute form which i filled and sent back via email then got a response to say they working on it, 3 days later when i phoned was told to wait seven days then after 7 days and contacted FNB many times with no joy speaking to different people, i spoke to Candice who told me the same thing then i got more mad until a supervisor said the call was logged incorrectly and she is sending it to crrect people since the 14th in the morning and to date i still dont have my money and NO ONE CARES AT FNB since everyday i call and wait over 20 min on phone to speak to someone then told the team leader is not available another team leader will assist but will have to start the escalation process from scratch. I AM REALLY ****ED AND NOT HAPPY after this madness i am changing my bank to another bank who cares</p>