FNB dispute department

They ***** department/ dispute department had been asking me for proof transactions for over 3 days which I sent and proof of cancellation to my subscription which I sent them and no resolution and assurance of the possibility of getting my money

I mean Nedbank immediately I sent them that my money has been taken out without my knowledge they assured me that I will get my money back and they gave me the necessary steps to follow for this process to not happen again.

FNB does not protect the clients money they are for the ****mers that take money is like they work together, I am cancelling all services with FNB