FNB dispute claim

I am extremely gutted at the level of service and professionalism I have received from Springs Mall FNB. On the 2nd of March 2020 I lodged a dispute for an ATM deposit that was unsuccessful and did not return my funds at the end of the transaction. I was informed the process would take 2-3 days after signing the claim form. 23 days later I still haven’t received the funds nor any correspondence from the bank unless I take it upon myself to follow up on the progress which I presume is the banks responsibility to notify me on the progress and outcome of the claim.

I went to the bank on the 9th of March to find out what was happening and it seemed nothing was even done to start off with. Only after resubmission of the claim was I then informed I would get correspondence after a day or two and of course that did not happen and I had to call and find out how far the process was. Day after day, I am told the funds will be deposited into my account within 48 hours and till date no funds have reflected.

To say the least, disappointed is an understatement.