1 reviews | Active since Apr 2017
FNB Dispute
I've now submitted a dispute to your dispute department twice. Both times it has come back unprocessed because you say you need a copy of the invoice. The invoice is digital. I therefore provided a screenshot of the invoice.
What more do you people want? And why aren't your staff trained to communicate what they want when forms are insufficient? This is really third world service.
Good Day Copley Sutton ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Copley Sutton ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***