FNB DISHONORED THEIR COMMITMENT

During a consultation meeting with a FNB rep i was informed that if open a cheque account with FNB, i will qualify for a reward. I moved over from Nedbank to FNB. I waited for my reward of R3000 into my account, and to date it has not come. When i enquired, I was given technical jargon from the bank reps. I clearly informed them that a young lady at the FNB Glen branch opened my cheque account and i was not informed by her that i will not qualify for the reward of R3000. I have sent several emails to FNB customer service and they usually send a message that the issue is being dealt with at customer service, and to date, I have not heard from them. My last email was sent on Sunday 4 August 2019 with the reference number RE: Query *** In my letter, I informed FNB, that i am going to write to Hellopeter and to take this up with the Banking Ombudsman. Surprise, surprise, I am just ignored. I regret opening my account with FNB and am seriously considering going back to Nedbank.