FNB dishonorable with our agreement
<p>For the last 2 years I had a agreement with FNB Credit Card Legal whereby they agreed to deduct a R1000 month from my cheque account towards paying off my credit card. </p> <p> </p> <p>So far so good, but today they decided they will deduct R9000 from my account without my consent or informing me. Basically they stole R8000 from me, and here I was worried that some hacker will rob me, not my own bank....!!!</p> <p> </p> <p>Well, after spending 3 hours using MY airtime, I was transferred between so many departs and "support" desks, yet not a single soul could help me. What a waste of airtime that was.</p> <p> </p> <p>So I think I will be looking elsewhere where I will be taking my business and personal accounts.</p> <p> </p> <p>Thanks FNB</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 978019
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 978019
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Hi, why is your number and email address blanked out?
Hi, why is your number and email address blanked out?
Good Day Mr Horn,
Thank you for your response.
Hello Peter blocks out all contact details, account numbers and identity numbers for the protection of clients
And for personal reasons of your own security, being on a public platform.
We apologise on their behalf.
Kind regards,
Complaints Resolution
Daffnie Govender
087 **********
Good Day Mr Horn,
Thank you for your response.
Hello Peter blocks out all contact details, account numbers and identity numbers for the protection of clients
And for personal reasons of your own security, being on a public platform.
We apologise on their behalf.
Kind regards,
Complaints Resolution
Daffnie Govender
087 **********