SM
Sashen M

1 reviews | Active since Jun 2015

11 Jun 2019, 12:49

FNB DISHONESTY TACTICS

another awful experience with the best digital bank in SA. given automatic floor credit an when I use it - I pay for this In full with each salary however in MAy I encountered multiple #transaction declined - this however was being processed on this floor credit - I was busy paying for it when my salary came in an was further charged r120 on 06 individual transacytions making it R1200 went into branch who called premiere banking - spoke to Christina who went through everything an I nformed me this will go through the reversal team - I immediately knew this was not my fault an I was to reimbursed henced the agent advising thereof - been a full business week nothng- not only did I pay R1200 ON THESE CHARGES - I ALSO PAID THE FLOOR CREDIT TAKEN - AN PRMISED TO GET THE MONEY BACK BUT NO FNB CONTINOUSLY SHOWS HOW WHY ON HELLOPETER THEY HAVE AN TRUST INDEX OF 2.4 AND CONSIDERED #9TH BANK - PEOPLE BE WARY -

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jun 2019, 15:31
Official
Good Day Sashen
  
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, Hello Peter Team Tel number: ***