FNB DISGUSTS ME!!! - Global account useless!!

ABSOLUTELY DISGUSTED in the service I have received from FNB. I open a Global account in January as I am immigrating. I am now sitting in the UK, and cannot use my FNB Global account card. Surprise, Surprise, when I phone FNB, nobody is able to help me. Transferring me to 101 different consultants as no-one is willing to do their job! I didn't even get to say my story to a lady named Lydia in the Global account Card division and bang she transfers me to FOREX, which is the people who just transferred me back to Global accounts. So who wants to do their job!!! What was the point of opening this account if I cant even use it. I am now stranded with no money to use, as it is all laying in my global account. I am having to continually transfer money into a family members bank account who resides here just so i can survive. I have been on the line now for 42.02 minutes and still no response! What type of a service to you give to you clients, pssshhhh and don't even get me started as to "How can we help you?" wow and then as it rings it gets put down...... Disgusting service! Waht is the use of having a contact number on the back of your card if no1 wants to help you in that department. What is the use of giving a family member power of attorney over your account if you cannot help them either.....

So now who is going to be responsible????