FNB disgusting srrvice

I have been an FNB client for many years,reason being they HAD the best service,but while other banks are improving,they are getting bad instead,so other banks are improving and FNB services is degrading. I am very disappointed in the service FNB now offers their clients,i really need to change banks ASAP.have been trying to do my online banking for 2 days now and all of a sudden i no.longer receive my OTP pins????????????????? Very disgusted. They should change from how csn we help you to we never able to help you. Called the bank on hold for more then 15min and still holding Do you call that service Disgusted