FNB disgusting services

FNB offered me a new premier account card.Please note I did not ask for it. I was then promised delivery withing 3 days.... This was 2 months ago... I haven't received any correspondence to date. Furthermore they have debited my account and charged me for the two months for a card I didn't receive. I have been a loyal customer for over 20 years and I must say this is disgusting from FNB. I would like my refund as this is unfair and should be *******.