FNB- Disgusting service, ********* upgrade to Private wealth

I am so disappointed with FNB. Their private banking is so overrated. Having been an FNB client for 29 years , this kind of service is not worth my loyalty. I got a call from a guy who wanted to upgrade me to private wealth, the guy was just all over the place and he sold me dreams which i realize don't exist. When i accepted this was because i had thought all the things he told me were true only to find out they were not, this guy was soo fast that i didn't even hear what he was saying and he wasn't anywhere close to being friendly.

He wasn't even stating facts, by saying i'm paying R480 on bank charges which is not true. when i finished with him, my account was debited with close to 700 for bank charges on private wealth. Luckily i had transferred all my money to my credit card, thank God for that.

I spoke to my private banker who promised me she has escalated the matter but the matter is still hanging and no one is telling me anything. All i want is for my account to be downgraded to private clients.

Spoke to my banker this morning and she told me the matter is under investigation, i honestly don't care whether they investigate i just want to be downgraded. I will definitely report this guy. On top of that the guy didnt even send me to the pin verification machine, i wonder if this is even allowed. Every time i speak to FNB consultants , my banker included, i have tog o through the pin and card verification.

By the time FNB resolves this matter i would have moved to another bank which will care about my business and money.

This is soooo disturbing. I am just unhappy. i am now sitting with an account with a negative balance.