FNB DISGUSTING SERVICE, DONT CARE ATTITUDES FROM STAFF

VISITED THE BENMORE BRANCH AND WAITED MORE THAN 30 MINUTES JUST TO COLLECT A CARD. THERE WAS 6 TELLERS AVAILABLE BUT THEIR DONT CARE ATTITUDES WAS APPALLING. ONE OF THE CLIENT WAITING IN THE QUEUE ACTUALLY WALKED UP TO THE MANAGER TO COMPLAIN ABOUT IT AND I THOUGHT THAT I WAS THE ONLY ONE EXPERIENCING A VERY BAD SERVICE. THE STAFF MEMBERS WERE RELAXED AND SPEAKING AMONGST THEMSELVES. IS THIS WHAT WE CALL CUSTOMER SERVICE? FNB NEEDS TO IMPROVE THEIR SERVICES. I'VE BEEN TRYING TO GET HOLD OF THE COVID RELIEF LOAN DEPARTMENT FOR THE PAST FEW DAYS NOW. EVERYTIME I CALL THEM IT IS EITHER I GET TRANSFERED TO THE WRONG DEPARTMENT OR WHEN THEY TRANSFER ME THEN THE CALL ENDS. THINK OF ALL THE AIRTIME SPENT TRYING TO GET HOLD OF THEM. CAN ANYONE PLEASE CALL ME BACK. THIS IS RIDICULOUS I NEED ASSISTANCE WITH MY LOAN ASAP