FNB Disgusting Service Delivery from ***** Division - Employee Name: Lindiwe

I have been on the line with FNB for amlost an hour, to report money going into my capitec account. When I finally spoke to a consultant, she made me wait for a long time and said I should stay on the line. Next thing I am through to the dashboard where I found myself selecting options. Unfortunately I did not catch this employee's name so I called again. I was through to the ***** department and a lady by the name of Lindiwe was assisting me. We spoke for a while and she then hung up on me. I had asked her to speak up as she was speaking softly. I am appalled by the horrible customer service from fnb. As a service provider, it is imperative that you solve consumer needs and if you cannot, you advise accordingly. Not just hanging up. That was so rude, I hope you train your employees accordingly. If that Lindiwe lady was working for me, she would have been fired because she is the face of the company and should carry herself as such.