FNB DISGUSTING SERVICE!

And just like that FNB went from the best experience to the worst. I app**** for a Revolving facility loan and was verified and approved and the debicheck mandate was accepted. Everything was in order from my side but the funds were not reflecting. And so my long battle with FNB started (from 20/04/2021) I was transferred from one *********** consultant to the next again and again and not a single on of the 20 or so could assist wuth accurate feedback. Eventually FNB decided to decline my loan, but I faught this and after almost 20 days I received an email apologizing for the ****ty service they provided me and the loan was successfully approved and paid to my account. Relieved right? No! They agai canceled the loan and even canceled my credit card stating that I was never approved in the first place and excuse on excuse.

They maxed out my credit card and canceled it in return.

I will be referring this matter to the Banking Ombudsman as they broke the law of TCF and more than one consultant provided wrongful advise - and FNB also caused extreme psychological damage to me. Emotional distress, anxiety, depression. I haven't been able to get a full night sleep, I haven't eaten properly and I have lost so much because of this. It has been a long battle and I am not satisfied at all. I app**** for this loan to keep food on the table and prevent being handed over because of debt.

I am disappointed to say the least and I really hope that you can realize the damage you caused and rectify this matter.