FNB Disgusting Service

I had ordered a device from FNB which was promised to delivered within 2 days on a Monday. On the 3rd day I get an sms stating there is some sort of issue at the warehouse and the device would be delivered on Friday. I called to see if they could expedite this but was told they couldn't. Friday arrived and if I hadn't called, I would still be waiting. They said all was ok and the order was to be delivered on Monday. This was a gif for someones birthday so I called and was routed to the team leader Sifiso who promised to check with the warehouse and call me back within 15 mins. 2 hours later and no call so I called back only to be routed back to him. He once again promised to call me by end of the day but its now Saturday and I have received zero communication. It is by far and large the worst service I have ever received from the, Being both corporate and private client with FNB I had hoped for better. The service was disgusting to say the least. The birthday has come and gone and my wife and I look like fools as we promised on something we didn't not deliver. GNB should hang their heads in shame.