CL
Curtis L
1 reviews | Active since Jul 2015
04 Mar 2019, 15:18
FNB disgusting service
How can a bank have staff but no managers. Im trying to sort out a problem and every time I go to the bank they take me to a booth and call the callc entre and hand over the phone to me. Then the call centre agent answers and diales me through from departent to department. Then I have a question and the answer is ''I will speak to my team leader and he will get back to you within 48hours'' Not once has a a ''team leader'' got back to me, after 4 attempts.
Im seriously disgusted in the service of FNB and think its time to change banks.
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FNB (First National Bank)'s replyOfficial
04 Mar 2019, 16:55Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply04 Mar 2019, 16:55
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)