FNB Disgusting , *********** service delivering platinum credit card

I was ****** and ordered my FNB cheque and credit platinum card online on 16th Feb. My cheque card i received on 25th February after having to go to the CCD courier company offices to collect it myself as they never delivered the day they promised to via SMS that morning ( i took off work that day to ensure that i was at home to collect a card that never arrived) low and behold after calling FNB to find out why my credit card had not arrived together with my cheque card, i was told that the credit card gets sent through a different courier company UTI, the consultant said she would put me through to them, she cut me off ( this after i spent a good 15 minutes holding on for a consultant with FNB. I called FNB again the next day, the next consultant told me that i need to phone UTI myself to locate the card. I called UTI and spent 56 minutes holding the line for a consultant to answer - i eventually gave up and put the phone down as this has wasted so much of my money on airtime. when i was getting no luck there i decided to log onto my FNB internet and 'chat with a consultant' actually i chatted to plenty in the few days, which none of them were helpful and told me over and over again to contact UTI which never answer their phone, please see the list of employees i chatted to online and the dates i chatted with them via FNB banking internet Ashton Feldman -5th March 2019 Kealeboga Mokoka - 5th March 2019 Mpho Kgomo - 3rd March 2019 Didintle Gaebee - 2nd March 2019 Nontobeko Buthelezi - 20th February 2019

Today i called FNB again and spoke to Lerato, she was going to put me through to UTI and we got cut off AGAIN. i then called UTI myself, after 47 minutes of holding for a consultant to answer at UTI i eventually got through, the consultant then told me that my credit card is there but they have not contacted me as FNB never gave them a contact number to reach me to arrange for delivery and it will take 5-7 working days to deliver my card now.

the reason i ordered my card so well in advance is because i will not be in the country from sunday and needed the credit card to take with me to use. so 5-7 working days will not be acceptable as this is a downfall from FNBs side.

the lady from UTI then said she cannot fast track the parcel to be delivered before friday unless she has approval from FNB - so again i must phone FNB back, 32 minutes holding on the line AGAIN to FNB i reach a lady called Shumisani, i explain the entire story to her and request that she puts a fast track on this card to be delivered to me before friday - she tells me to hold on while she calls UTI - after a wait on the line for a further 43 minutes she comes back on the line to tell me that UTI stated that they had already contacted me (firstly, i contacted them, and secondly how could they have contacted me bearing in mind that they never even had my contact number to contact me) and Shumisani again tells me that my card will be delivered in 5-7 working days!!! i told her that i am at a loss for words as the reason that i contacted her in the first place was because that will not be acceptable as i need my card before friday (so she didn't even understand my issue) she told me then she would have to escalate this and that i would be contacted tomorrow to see how they are going to resolve this, THIS IS RIDICULOUS SERVICE FROM FNB!!!

As a "valuable" customer and have been banking with FNB for over 18 years, i do not request but rather demand that my card be fast tracked and delivered within 48 hours as this is due to the incompetence of FNB entirely. I expect someone to be in contact with me before close of business today to inform me that i will be receiving my card within the designated time frame.