FNB disgusting customer service!

I am extremely frustrated with FNB lack of customer care and communication! We app**** for covid relief assistance and after going back and forth with paperwork,we received approval via a phone call (or so my husband thought).They apparently tried calling my number which I never answered but not once did they call my husbands number to notify him that it was not approved!!!!! We had the Sheriff serve us a summons yesterday after failure to pay! Surely as your clients you should've helped us! You are the ONLY bank that would not help us.We received relief from Absa and Standard bank. We have been trying to talk to a manager for 3 days now,she is NEVER available and my husband is on the line with FNB for over an hour now! I am appalled by your disgusting service! #FNB #badcustomerservice!!!!