FNB DISGUSTING CUSTOMER SERVICE

Since the 16th of October 2019, I have been in constant contact with FNB to add the case number to my paid up letter, I've posted 2 reviews on Hello Peter, I've been to the FNB branch in Somerset Mall, I contact the call Centre on a daily basis, i have had numerous emails from Laurelene Vermeulen and Nicole Ritchie both stating it can't be done, it's not part of the process, it's a system generated email........... Loads of excuses for their incompetence. I have now also reached out to Facebook to see if someone there can help?

Do you not deal with credit bureaus daily? Are you not supposed advise all of them once a handed over account has been paid?

All I'm asking for is a CASE NUMBER

below is what XDS needs to remove the judgement

For a paid up judgement the following documentation is required:

• A paid up letter with the Case number and ID number reflecting

• ID copy(clear)

• Power of attorney ( If requested by an attorney )

• Consent letter ( if letting someone send documentation on your behalf

It's the first thing they ask for??????? Why is it not automatically included in the paid up letter????

Could someone please help? Someone with the capacity to do so!!!!!!