FNB- Disgusting Customer Service
I bought airtime and data on 27 February 2019 using FNB APP I never received it!
I called call Centre on 27th and was told to wait 48 hours and that I’ll need to purchase more airtime in the mean time!!!!! I’m not sure how a airtime transaction can take 48 hours to reflect on my phone when I needed the airtime on the day!
Still nothing was in - I called again and they logged my call as a complaint and someone should call me after 48 hours?????????below SMS reference:
FNB:-) Ref ********** Has been issued for your complaint. For updates contact ********** ********** 147
This issue has still not been resolved to date!
I am disgusted and disappointed that this issue has taken this long to resolve!!!!! Now needing to follow up AGAIN on this issue using more airtime to be told to wait another 48 hours????? Really?????????
How can you help me FNB??????
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***