FNB disgusting customer service

Honestly i never had such bad customer service from FNB. but today was my day. lady at the door (forgetting her name) assisting customers didn't care about my feelings dismissed me immediately. I just wanted to re activate my bank account. I then decided to call the FNB call centre they said it's an easy process just need my ID or my fingerprint since I am a existing customer. Still the lady at the door dismissed my request. asked for the manager she said they not available. I thought FNB was the most friendly and efficient bank. I was proven wrong today. I honestly will never recommend it to anyone. and they shouldn't underestimate the power of word of mouth. disgusted former customer.