FNB - Disgusting and non existent service from KYC department for new accounts

I opened accounts for my daughters online on the 29/11/2021 and uploaded requested documentation. I received the cards, activated the accounts and transferred money into the accounts which was their Christmas money. My daughter went to use the card on the 12th December and it did not work.

I tried to transfer funds out of the account and it was locked. I contacted the *** and sent all documentation required (which they did not even request) and to date have received ZERO response (only an automated response that they are reviewing the documentation that I had not even sent at that point). I really frustrates me is that the account was working and FNB just locks it with no notification at all.

I emailed the *** address again twice for follow ups and have still received ZERO response. I then phoned the bank on the 21st and sent the same documentation another email address: *** and was told the matter would take 24 - 48hours to resolve. Another two days have passed and my daughters Christmas money is still locked in the account. I have also emailed FNB customer care and was told the matter was handed over to "Retail Service Recovery" and they will take another 24-48hours to respond! I had numerous problems with my youngest daughters account along the same lines (also all on email trail). My daughters money is still stuck in the account as of 24/12/2021 and it is Christmas tomorrow. Thanks FNB for the worst service I have received to date from a bank!