FNB DISGUSTING ADMINISTRATION AND BAD SERVICE!!!

FNB HAS BAD ADMINISTRATION AND BAD SERVICE!!! Since I am no longer getting a reply on my previous review I have no choice but to rewrite the review.

FNB negotiated my student loan with me which I agreed to the amount, FNB then discussed a separate negotiation with my father/surety for another amount, FNB then debited my agreed amount form my account, then debited MY BROTHERS STUDENT LOAN off my account as well!!! and then attempted to debit the amount they agreed with my father/surety as well!!!, this all came to over R13 550! I then called in to get my brothers amount reversed, I called into to student loans and a gentlemen refused to give me his name and put down on me, this happened twice! I called in again and I was told I cant be assisted because I am not surety (but they have negotiated the amount with me as my father gave permission).

I had a feeling FNB was going to ***** up the debit orders, that's why I emailed the lady who negotiated my amount with me (before the debit order date), namely Laurelene Vermeulen, I told her my father was told a different story regarding the amounts debited, I Asked her to call me back urgently and I heard nothing and still dont, Laurelene refused to let me know my brother debit amount and she said he would have to call in himself but the FNB debits his Amount off my account, I WASN'T EVEN AWARE OF THE AMOUNT!!! I am not surety so why is FNB debiting my brothers amount off my account! This needs to be resolved ASAP, I will not accept this bad administration from FNB, I refuse to pay for any reversal amounts which is not my debt, I refuse to let FNB get away with this. I am in the process of changing banks and I will not recommend FNB to anyone.

I want my recording when I called into FNB 31 July 2018 and spoke to Laurelene, if i do not get assistance i will go to the bank ombudsman.