FNB - Disgusting

I think that 1 is even too high. I am a customer (private client) for many years but after my most recent experience am ready to move to another banking institution. NOBODY is able to assist with accurate information. The branch employees tell you to call the helpline, the helpline employees, don't even go there!! Funds were meant to be transferred to my personal account between 5-7 days. It is now day 9 and the transfer has not been done. NOBODY can tell me when it will be actioned. All they says is it will take between 5-7 days. It is DAY NUMBER 9 now.

FNB service is DISGUSTING. It is my money after all but for some reason NOBODY can confirm when it will be transferred to my account!