FNB Disgusted with their service

I went to deposit money at FNB Fourways mall on the 3rd of April 2024 at approximately 13:00. And while making my deposit the ATM machine gave an error message, where the operations manager saw and made sign to stay put, which I did. But after a few minutes the machine did not process my deposit and a gentleman who was in the line asked me if he should call someone for me to come and help. Dineo from FNB came out to assist me and advised that I fill out a dispute form and should get my money credited into my bank within the next 2-3 working days. After a week I released that the money has not been deposited into my account and I went to the branch on the 13th April 2024 to be helped by Kholofelo who advised that they tried to call me to confirm my details and mentioned I was out of the country that week. She later said she will call me back Monday the 15th and my money should be processed by COB Monday. Tuesday 16th April, I made my way yet again to the bank to the same Kholofelo who was wondering what is happening and had nothing to say to me as they were going back and forth trying to understand why my deposit has not been made and called her manager Derrick who said that footage was requested, and he has submitted the footage and my money should be deposited before COB 16 April 2024. It's the 18th of April and no one has called, emailed me on any feedback. I have used all the platform to voice out this concern and no one has come to assist from FNB this includes their so-called Private wealth department as I am a private wealth account holder.