Fnb Disgust

After being a loyal customer to Fnb my whole life, I was retrenched a year back with my credit card being insured for retrenchment. Fnb paid the claims incorrectly for 12 months with me having to call and rectify every month which makes me beg to ask the question how many people have they did this too over the period. With my disgust I requested that all calls recorded and information from the beginning be sent to me to take further. NB I am a "private client''

To date I have been called to say sorry by the bank 12 months in a row and no action,

Having to start with what's the problem with a new person dealing with it.

I have been asked does my private client banker still work at Fnb

I have had the call drop on my ear by a gentlemen named Clinton Hendricks who is beyond rude.

I have been told to CC a senior of Fnb Keagan Gvender who jus ignores everything.

The reason for reaching out on hello peter is that the credit card has been settled in full and still charged interest and everyone has is ignoring me.

I will share any details required of this and would like to take forward to the obudsman as big banks cannot get away with service like this.