FNB - Disgraceful service. Being a Private Client customer does not help!!!!!

After being an FNB client for over 25 years, FNB has become a disgraceful, unhelpful, non-existent service organisation!!!! And I'm a Private Clients customer!!!! What am I paying expensive service fees for???? With the Covid situation, my husband and I both took out the Covid Assistance plan from FNB. In Sep and Oct 2020, FNB debited my account twice, even with my husbands payment, which I did not agree to. My husband has his own FNB account. Due to the double debit order payments, ALL my debit orders were compromised, which is affecting my credit rating. I reported this double debit order problem on 26 Sep, and up to today, NO ONE has called me back. I got my private banker involved......STILL NO SOLUTION. I have all the emails and reference numbers so I'm taking my case to the Financial Ombudsman. On 29 Oct I opened a new back account with FNB's competition - I'm moving all my business away from FNB to my new bank. GOOD RIDDENS FNB!! I SUGGEST CHANGING "HOW CAN WE HJELP YOU" TO "HOW CAN'T WE HELP YOU"!!!!