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Robyn W
1 reviews | Active since Feb 2013
28 Feb 2019, 13:44
FNB DISGRACEFUL
I have had R3500 deducted from my account with no arrangement authorization and no one will assist to have this reversed I acknowledge I owe you money but to take R3500 off with no arrangement and when it is money for food and your child s school fee this is a disgrace make an arrangement with me my husband was retrenched I am paying for everything on my own and cannot afford for R3500 to be taken off please can someone assist and have this reversed.
Helpful (0)
Replies (12)0
Replies (12)
FNB (First National Bank)'s replyOfficial
28 Feb 2019, 14:37Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply28 Feb 2019, 14:37
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
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Robyn W's updateReviewer Update
28 Feb 2019, 14:55How does someone will reply assist me when I have a daughter to feed no one has contacted me and I need my money this ******** deduction needs to be reversed
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Robyn W's update28 Feb 2019, 14:55
Reviewer Update
How does someone will reply assist me when I have a daughter to feed no one has contacted me and I need my money this ******** deduction needs to be reversed
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Robyn W's updateReviewer Update
28 Feb 2019, 15:50And still no response or resolution have been given another number to call and no one answers been trying the entire day and no one assists
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Robyn W's update28 Feb 2019, 15:50
Reviewer Update
And still no response or resolution have been given another number to call and no one answers been trying the entire day and no one assists
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Robyn W's updateReviewer Update
28 Feb 2019, 17:22Now some lady says she will send me an email and nothing you were notified of my situation from october and i must now prove this there were numerous calls which need to be pulled and speedily as i do not have money to even eat
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Robyn W's update28 Feb 2019, 17:22
Reviewer Update
Now some lady says she will send me an email and nothing you were notified of my situation from october and i must now prove this there were numerous calls which need to be pulled and speedily as i do not have money to even eat
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Robyn W's updateReviewer Update
01 Mar 2019, 13:51ABSOLUTELY DISGUSTING - No one has assisted me
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Robyn W's update01 Mar 2019, 13:51
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ABSOLUTELY DISGUSTING - No one has assisted me
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Robyn W's updateReviewer Update
03 Mar 2019, 11:344 days later and no resolution
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Robyn W's update03 Mar 2019, 11:34
Reviewer Update
4 days later and no resolution
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Robyn W's updateReviewer Update
03 Mar 2019, 14:55None of which was discussed with me at any stage When can right of set-off be used?
A bank can’t take money from your account without your permission unless the following conditions are all met:
The current account and the debt are both in your name. The position is a bit more complicated with joint debts and joint accounts – see belowThe current account and debt are both with the same lender. A bank can’t take money from your account for a debt with a different companyThe debt they’re taking money for is in arrears. They can’t take money by right of set-off if the debt repayments are up to dateThey’ve warned you clearly in advance that they may use right of set-off if you don’t contact them or pay back your arrearsThey’ve taken your individual circumstances into account and whether taking the money might cause you hardship
In practice it’s very rare for banks to exercise this right. However, if your bank has used right of set-off they must contact you to explain how you can avoid it happening again in future.
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Robyn W's update03 Mar 2019, 14:55
Reviewer Update
None of which was discussed with me at any stage When can right of set-off be used?
A bank can’t take money from your account without your permission unless the following conditions are all met:
The current account and the debt are both in your name. The position is a bit more complicated with joint debts and joint accounts – see belowThe current account and debt are both with the same lender. A bank can’t take money from your account for a debt with a different companyThe debt they’re taking money for is in arrears. They can’t take money by right of set-off if the debt repayments are up to dateThey’ve warned you clearly in advance that they may use right of set-off if you don’t contact them or pay back your arrearsThey’ve taken your individual circumstances into account and whether taking the money might cause you hardship
In practice it’s very rare for banks to exercise this right. However, if your bank has used right of set-off they must contact you to explain how you can avoid it happening again in future.
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Robyn W's updateReviewer Update
03 Mar 2019, 14:56No warning no notification and no understanding of the hardship they have now caused me fnb how can we help you is absolutely disgraceful
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Robyn W's update03 Mar 2019, 14:56
Reviewer Update
No warning no notification and no understanding of the hardship they have now caused me fnb how can we help you is absolutely disgraceful
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Robyn W's updateReviewer Update
04 Mar 2019, 09:425 Days still no response can someone now get back to me please I need the money to be transferred back into my account this is now a matter of urgency
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Robyn W's update04 Mar 2019, 09:42
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5 Days still no response can someone now get back to me please I need the money to be transferred back into my account this is now a matter of urgency
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Robyn W's updateReviewer Update
04 Mar 2019, 15:23No response so I will now lay a complaint with the ombudsman.
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Robyn W's update04 Mar 2019, 15:23
Reviewer Update
No response so I will now lay a complaint with the ombudsman.
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Robyn W's updateReviewer Update
07 Mar 2019, 08:54AND STILL NO RESPONSE OR RESOLUTION ON THIS WHILST MY CHILD SUFFERS!!!!!
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Robyn W's update07 Mar 2019, 08:54
Reviewer Update
AND STILL NO RESPONSE OR RESOLUTION ON THIS WHILST MY CHILD SUFFERS!!!!!
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Robyn W's updateReviewer Update
08 Mar 2019, 09:15AND STILL NO MONEY SO NOW THE BANKS IN THIS COUNTRY ARE ABOVE THE LAW
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Robyn W's update08 Mar 2019, 09:15
Reviewer Update
AND STILL NO MONEY SO NOW THE BANKS IN THIS COUNTRY ARE ABOVE THE LAW