FNB discriminating

After days on the phone trying to get my bank statements needed for my visa in English. I am told that future statements will be in English but the ones already issued can only be printed at a branch at at cost per statement. I need 6 months of my cheque account and 6 months of my savings account. This will cost about R1 000. This is discriminating as I never asked for my statements to be generated in Afrikaans. The app is English, sms'ses sent is in English and the website is in English, but my statements are in Afrikaans. I logged a case which was conveniently closed without anyone contacting me. I ask to speak to a manager but conveniently they are always in a meeting. How can a branch print in English at a cost, but they can't generate it for free as per app. This is discriminating and ******!