Fnb discriminating

Unfortunately I have to share my experience. So for 6 months no one in FNB seems to be willing to help customers.. I had a ewallet of R1600 I bought R60 airtime for my sister. Balance then became R1540 22:00 the evening I wanted to buy airtime for myself, the my surprise the balance showed R40. I immediately phoned the call centre, and I was told that it was withdrawn in Soweto Meadowlands while I'm at home in Randburg. I was then told a case has been logged and my ewallet service will be suspended.. Few weeks later I found out nothing was logged.. So they logged another case and asked me to get a avidavid and email it.. Another 3 weeks went by and I was told they never got the email. So I went to FNB Cresta the consultant took the avidavid and told me it's been sent. Till today nothing is showing my ewallet service is still suspended, no feedback from FNB. Firstly I banked with FNB and had a Platinum account with them. Secondly I worked for FNB. I'm from Kimberley and don't even know where Meadowlands is in soweto, I had my phone at home with me all day so no one could have had access to my phone. I knew FNB would never pay me back.. I wanted to find out how it's possible that someone else can get my ewallet pin. Even went to telkom to check if my SIM hasn't been cloned. I feel not only offended but also discrimated against. If my surname was Van Der Merwe it would have been resolved the same day. Same goes for the accounts. Platinum acc charges R399 pm. But then a bunch of fees pop up and you pay R700 for the account. You can keep the money seeing that your systems are flawed and you refuse to investigate.. Unblock my ewallet service on my number *** Treating me as if I stole my own money.. Banks are the *****'s out hear. Don't even try and call if your not going to give my money back that was withdrawn at your ATM.