BS
Bongile S

1 reviews | Active since Dec 2016

12 Sept 2018, 14:16

Fnb discriminates against Cardiac patients

So FNB called me yesterday to talk about my recent enquiry into getting life insurance. As I have been doing research, I decided to go ahead and proceed to listen to the sales agent and continue with my application. After an hour of grilling, asking for personal details, financial information and finally reaching a level of understanding, my call was then transferred to another division just to finalize a few details on my medical questions. I did inform them truly that I had a minor cardiac surgery at the age of 3, which has never since caused any problems or required any treatments in my life. My doctor's have long assured me that I am of good health. Fnb then informed me my application has been declined. Reason: "we do not insure anyone who has had heart surgery". I was shocked, what **************! So my life in not worth insuring because of a minor surgery I had when I was a kid? Well, keep your life insurance then..

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Sept 2018, 15:01
Official

Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***