FNb disconnected my number, worst service

I took out a contract phone with fnb, upon receipt I then opted to port my number from Telkom to FNb.

The port was not successful due to FNB who sent the incorrect sim card pack with the phone. The consultant confirmed this with me on the phone and confirmed that they will reverse the port so that I can be reachable. It has been2 weeks now that I am sitting with my number disconnected.

No help on the fnb app, agents are slow and have no drive to assist with closing matter. 854731 ref FNB