DH
Daniel H
1 reviews | Active since Dec 2018
18 Dec 2018, 15:02
FNB “Dis”Connect
My simple query to have a soft lock removed from my Fnb mobile account to activate iMessage have not been resolved. I’ve been calling and been promised resolution by at least 5 agents and 2 managers. None have come back to me.
I’m put on hold and then cut off.
Note that I have the unlimited calling package and should not have these types of issues.
As a wealth client I expect more from FNB.
Utter disappointment. I’ve asked my service to be moved away from Fnb.
Truly pathetic.
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Replies (1)
FNB (First National Bank)'s replyOfficial
18 Dec 2018, 16:47 Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply18 Dec 2018, 16:47
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)