FNB (Dis)Connect !

FNB Connect is by far the WORST contract provider EVER!

Their service is pathetic.

Firstly, while on the contract, the signal and network is so horrible that I could barely ever make a phone call or access the internet. I left complaints on their website "contact us" forms, and never received any response to any of them.

This should have been a bit of a red flag regarding their service.

Secondly, my contract ended at the end of October. This should mean that my payments were finished (given that it was a 24 month contract taken out in October 2016).

Apparently not, as they have deducted funds from my account for November and December payments, and have also issued an invoice for January 2019.

I have not been making use of the device nor sim since October, since I took out a contract elsewhere seeking better service. I have left multiple messages and mails in an attempt to cancel this contract (since I don't see why I should keep paying for a service I'm not using). No one responded to any mails or messages that I've left.

Eventually I manage to speak to someone telephonically. Finally I get some service! Wrong... the call centre agents can't even assist and all they tell you is "I have to escalate this with the admin".

Finally "admin" responds!

Now I get informed that there is the 20 day cancellation period, so the cancellation will only take effect in January (which means I have to pay for another month for a service I'm not using).

I'm highly disappointed in the service I've received from FNB in this regard. I will not recommend FNB Connect to any individual, EVER.