FNB disaster with airtime

It is two weeks today that I bought airtime on my FNB credit card..I phoned the bank department after 3 days. Got a reference number.and told it would be sorted. Nothing..followed up with email..nothing.. complained on this site .got phonecl promised to rectify..to date nothing. Folks there is a lesson here..Do Not buy airtime through FNB.. Capitec bank load it instantly