IT
Ivor T
1 reviews | Active since Mar 2009
12 Sept 2019, 10:51
Fnb DISASTER
What a disaster. It takes 2 months for Fnb to change a mandate on an account. They say, go into the branch & change from old administrator/primary user & register new user. It will take 5 min. I’m still here after 2 hours. They have deleted me & new user cannot register & so we now have no online banking. Now they say it will take 5 days. No no no. What are we supposed to do in the meantime. This is an Fnb mess up again. No more. Do not join Fnb. A total disaster of a bank. Totally useless. Do not give me another apology. Open my account so we can move to a proper bank
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Replies (2)
FNB (First National Bank)'s replyOfficial
12 Sept 2019, 11:34Good day Ivor,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regard,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply12 Sept 2019, 11:34
Official
Good day Ivor,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regard,
Hello Peter Complaints Team
***
IT
Ivor T's updateReviewer Update
13 Sept 2019, 11:04This is a disgrace. All that happens is that you get shunted from pillar to post, but nothing has changed. Spoken to at least 5 people, received 'high priority' sms's, but still no primary user reinstated from Fnb's total useless online banking or branch. You cannot even speak to anyone in the branch. make a call.. Get voice recording 'how can we help you? then putting you through to an assistant, but of course no one answers. Clients are now nameless, just an account number. Bank officials are faceless, unaccountable. I will keep on warning people.... I want the email or phone number of a Director of Fnb. If you do not give it to me, I will get it. Someone's head is going to roll for this mess up. I will not stop either until Fnb has compensated me for 3 wated hours in the branch yesterday for something I was told would take 5 minutes. Now a day and a half later we still have no access to our account. Thank you Fnb
IT
Ivor T's update13 Sept 2019, 11:04
Reviewer Update
This is a disgrace. All that happens is that you get shunted from pillar to post, but nothing has changed. Spoken to at least 5 people, received 'high priority' sms's, but still no primary user reinstated from Fnb's total useless online banking or branch. You cannot even speak to anyone in the branch. make a call.. Get voice recording 'how can we help you? then putting you through to an assistant, but of course no one answers. Clients are now nameless, just an account number. Bank officials are faceless, unaccountable. I will keep on warning people.... I want the email or phone number of a Director of Fnb. If you do not give it to me, I will get it. Someone's head is going to roll for this mess up. I will not stop either until Fnb has compensated me for 3 wated hours in the branch yesterday for something I was told would take 5 minutes. Now a day and a half later we still have no access to our account. Thank you Fnb