FNB disappoints yet again

Two times in one week I have to complaint about the service received from FNB. After I logged a complaint on Monday, I received a call from a gentleman on Tuesday, like I fool I accepted their apology and decided to give them another chance. I have also requested for a new card, and today 4 days later nobody has even bothered to get delivery details. How long do you expect me to wait for a card, or a call for that matter.