FnB disappoints over and over, NO service delivery!!!!!!!

Item: FNB (First National Bank)
Rating: 1
Author: telanacrafford T

FnB its been more than two weeks that I asked to down grade my account. Since I tried to down grade two weeks ago I am unable to pay my Credit Card. I now have interest that I have pay which I refuse to pay.

I logged a complaint and got four calls there after saying that the issue that I logged will be escalated. Really? When will it be escalated? Why am I unable to pay my Credit Card and why has my account not yet been down graded?

How many months will it take to down grade and when will I be able to pay my Credit Card. I thought FnB was a great bank to move to, but you have disappointed me over and over.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

27 Nov 2019, 13:04

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply27 Nov 2019, 13:04

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***