FNB DISAPPOINTS ONCE AGAIN!!! ZERO CUSTOMER SERVICE

18th OF NOVEMBER I DECIDED TO RENEW MY LICENCE WITH FNB.. I KEPT ASKING, KEPT CHECKING HOW FAR IS MY LICENSE DISC, AND EVERYTIME I WAS EITHER GIVEN A NUMBER TO PHONE OR TOLD IT HASN'T BEEN 14DAYS YET... AND NOW 14DAYS LATER AFTER CONSTANTLY ASKING ABOUT MY LICENCE DISC I AM TOLD THE ID SUBMITTED IS NOT RIGHT!!!!! WHY WAS THIS NOT COMMUNICATED EVERYTIME I DID AN ENQUIRY REGARDING MY LICENCE DISC?? I WANT MY ENTIRE R700 AND SOME CHANGE BACK!!! THIS IS NONSENSE!