FNB disappoints me for the first time badly!!!

I was called by an FNB consultant Suhail. I was offered to upgrade my account to platinum status. Due to my salary bracket not being big enough I however did not qualify to upgrade my credit card as well. <br> I was never explained how this will affect my Ebucks status. I receive between 600 & 1500 ebucks per month. My reward level was on level 3. After the upgrade I received my card thinking this will only benefit me. <br> <br> When going onto my online banking today, I saw I am suddenly on a level 1. I called the Ebucks department and only then was it explained to me that this is due to my cheque account and credit card not being aligned. The lady (Bridget) also explained that I will now be charged extra to receive Ebucks on my credit card as it is not the same status as my debit card!<br> <br> They are so keen to upgrade you, get more money, promise more benifits, but I actually use my ebucks and aim to do more to earn more. <br> <br> I want my account downgraded ASAP without it costing me a cent. My rewards level beter be where it was before it was \upgraded"!<br> <br> This is the first time I am unhappy with FNB"