FNB Disappoints

It’s been 2 weeks now and my credit card query still has not reached any resolution. The only feedback I keep getting is Thank you for your recent communication, your request was escalated to the relevant department. But nothing happens from there no one helps to get it resolved, no feedback and no resolution. In my last email I had a couple of questions which were blatantly ignored. So if you don’t want to help then please close the account and send me proof that the account has been closed and I will take my business elsewhere.