FNB disappoints, AGAIN. *****-related.

Sadly, I have to resort to a HelloPeter complaint every time before FNB takes me seriously or actually provides any type of service.

This is *****-related, I recently discovered an amount that went off without my authorization. When I discovered this, I immediately canceled my card and tried phoning FNB. With no success.

Eventually (a day or two after), they picked up and created a case number. Nothing came from it for a week so I followed up AGAIN. I then received a snarky email telling me the following:

"Ever been tempted by an online offering that promises you the world? Programmes with free trail periods that sounds too good to be true? Yes? Then you aren''t alone. Sadly nothing in life is for free."

That response was disappointing on so many levels as I know for a fact that I will never give out any information freely. I'm currently in Mauritius, and I could trace the ***** reference number & name back to a Mauritian company with no further detail other than 'data company.' This company doesn't have an email address or contact number, and then FNB instructed me to speak to the merchant directly. What???

I am highly disappointed, as the amount gone is quite large, and I would've remembered making such a payment.

FNB, again, you disappoint.