FNB disappoints again

Currently we are trying to make an appointment for passport application at the Cape Town Port Side office for a new passport. After completing the DHA documentation and making the payment to FNB, it shows us dates where there are no available slots to make a booking to visit the bank for the next procedures.

We then phoned FNB to establish whether there is something we are missing or whether they can assist to see where there are avaiable time slots as the website is only for two weeks, but were informed they cannot help us.

Now my question is, why if there are no slots available for those dates, would you design a website/application that shows you dates that are unavailable. Surely this is a basic function that should check before you even get to confirming an application and surely there must be an alternative way to for the bank, to see available dates.

Not impressed with the level of service being provided given that is yet another complaint for what should be a basic banking function.